Recently, we needed to send an important “document” (a plastic ATM card) to Malaysia and we chose to use JRS Express, a courier service company operating inside Forum Robinsons, the mall just across the road from our condominium here in Manila.
JRS Express in Forum Robinsons, is open everyday until 9:00 pm normally.
So, a couple of Sundays ago, on January 12, 2020, just a couple of hours before closing time, we submitted the ATM card and asked the person behind the counter the 2 most pertinent questions one would normally ask in this situation. Like:
How much does it cost to send a document to Malaysia quickly?
The cost to send any document from the Philippines to Malaysia quickly, via JRS Express, is ₱950.
JRS Express also has a convenient rate calculator online where you can get current rates.
How long will it take for the document to be delivered in Malaysia?
A document will take up to 3 working days to be delivered in Kuala Lumpur, Malaysia, from Metro Manila, Philippines.
That seemed like a good deal and an acceptable time-frame for delivery of my document to Malaysia.
We proceeded to fill-in the necessary forms, inserted the ATM card and sealed the envelope; and paid the full price to complete the transaction.
Tracking JRS Express delivery
Of course, JRS Express, like any decent express courier service company today, has it’s own online tracking page here.
Your tracking numbers are on your Official Receipt. See image below.
Delivery Status
Day 0 – Sunday, January 12, 2020
Submitted document for delivery to KL, Malaysia.
Day 3 – Wednesday, January 15, 2020
At the end of the 3rd day, this is what JRS Express Online Tracking tool reported on my document’s delivery status:
I tried calling all their help lines but nobody was picking up. 😠
I had to write-in and send an email eventually.
Day 4 – Thursday, January 16, 2020
I received an email response from JRS Express and it went a little something like this:
Dear sir/madam,
Excerpt of email response from JRS Express
Please be informed that your package bound to Malaysia under OR number 1????2 is on hold in our office last January 14, 2019 and this was uplift yesterday, now is already in transit. Transit time 4 to 5 working days.
So now it is “4 to 5 working days”? 😮
Online tracking report says:
Day 5 – Friday, January 17, 2020
I received another email response from JRS Express on this day (the 5th day) and I share their message here:
Dear sir/madam,
Excerpt of 2nd email response from JRS Express
Please be informed that your package bound to Malaysia under OR number 1????2 dated January 15, 2020, as of today January 17, 2020 the shipment is in Jaya Malaysia and now is already in transit for final destination.
Day 6 – Saturday, January 18, 2020
Just when I had resigned to the fact that my document will now only be delivered the following Monday, my friend in KL messaged us to say she had received the document! They had delivered the document in the evening (at around 7:00 pm) – on a Saturday!
Conclusion
Express delivery of a document from Metro Manila, Philippines to KL, Malaysia took approximately one whole week to be delivered and JRS Express wants me to believe that this is the “Express Courier Service” that justifies the premium fee of ₱950 they charged me.
Will we use JRS Express again?
No. 🙅
